Support

6 articles

Account, pricing and data

Subscription, billing, export, cancelling and what happens to your data.

A calm workspace with a monitor, plants and daylight.

What does Readybooks cost exactly?

Free for one user with two finalized invoices per month. After that from €4.99 per month per administration, billed yearly.

There are no features that only sit in a more expensive plan. Every paid plan contains everything; all you choose is how many people need access. An accountant with the Bookkeeper role is free and never counts.

See the pricing

Exporting your data

You can export your whole administration at any time in JSON and in XAF. Evidence and attachments come along. That stays true after you cancel.

Individual reports you export to CSV if you want to work with the numbers yourself.

Cancelling and what happens next

You cancel monthly. After that your administration moves to read-only mode free of charge: you can keep viewing and exporting everything, so you continue to meet your legal retention obligation.

If you want your data deleted sooner, we do that within thirty days of you confirming you have made an export.

Where is my data?

The application, the database and the backups sit inside the European Union. Traffic goes over HTTPS only and data is encrypted at rest.

Which processors we use and where they sit we keep public, so you can check before you create an account. The data processing agreement applies to everyone and does not need signing.

Security and data

A lost passkey or a new device

You can have several passkeys, one per device. Lose one and you sign in with another device and revoke the old key.

If you have no device left, there is a recovery route through the email address on your account. So always add a second passkey as soon as your account works.

Giving or removing someone's access

Access always runs through an invitation by email address, with a role you pick when inviting. You can change that role later or revoke the access entirely.

What someone did stays visible in the audit log after revocation, with user and timestamp.

Other topics

Still stuck?

Email support@readybooks.money with the name of your administration and, if you can, a screenshot or the document number. That saves a round trip and gets you an answer sooner.

Response time
usually within half a day on working days
Languages
English and Dutch
Cost
support is in every plan, including the free one
Incidents
notices go by email to administrators

Never send us passwords or bank details. We will never ask for them.